Dear friends,
Thank you very much Polle that you sent to me link to this topic.
Thanks to your opinion we can increase quality of our services, it is hard because cultural and linguistic barrier sometimes causes few troubles.
You received explanations and return of money during few hours after notification - I think that it is good time and you don't feel cheated.
We never want to cheat anyone, mistakes are make mainly in order by mail where often come to a simple lack of understanding.
By the way I'm sorry that you wanted to swindle from us part of money but we forgive you 
We have a lesson for the future to accept orders only through the website and never by e-mail
Greetings from Poland